Standard turnaround time is 24 to 48 hours.  (Some projects may require additional time, which will be decided and agreed upon at the time of project initiation).

Rush rates are available.  Any project required in less than 24 hours will be billed at a 50 percent increase or time and a half.

A minimum charge of .5 hours (1/2 hour) will always apply.

Time spent with the client discussing or reviewing the project will be considered billable time.

Payment for all projects are subject to a 50% non-refundable deposit.  Bulk hours are available for purchase for on-going projects.  Monthly billing or payment terms are subject to credit approval and will not be available until credit references are verified and credit is approved.  To apply for credit or set up a payment plan, please contact us.

We will make every effort to locate and correct all errors prior to your review however; CLIENT is responsible for final proof.  Our responsibility is limited to providing you with original pages(s) only and does not extend to duplicating charges.  Therefore, proofread your project carefully PRIOR to duplication.  Errors or omissions found thereafter are CLIENT’S responsibility.

Client files are kept for one (1) year after completion of a project (excluding websites and subsequent web maintenance contracts).  Should you require longer storage, arrangements must be made in advance and a storage fee will be applied.  Should a client return after a project has been purged and storage arrangements have not been made, client shall then be responsible for charges incurred to rekey the entire document.

Prices are subject to change without notice.

All typeset and print work must be signed off by client.  Should an error in typesetting be found after print is run, CLIENT will be responsible for reprint charges.

If you have any questions regarding the above policies, please do not hesitate to contact us.